Português
English
Francais
 
Reservations
Check-in Date

 

 

Fotos 3D - Hotel Baía Azul

Fotos 3D - Hotel Alto Lido 

 

 

 

 

iPater

Brochure

 
Central Reservation +351 291 123 456
Quality
 » Home » Quality
 

 

Quality Certificate

 

 

The Group Cardoso Madeira Hotels was the first hotel group in the Madeira island to be certified by the management system ISO 9002:1995 - Certified Quality (March 2001);

 

In August 2003, has renewed the certification and early transition to ISO 9001:2000;

 

In December 2006 and March 2009 were audits of renewal;

 

In November 2009, made the transition to the new reference standard ISO9001: 2008.

The strategy of the Group J. Cardoso S.A:

 

MISSION

 

The mission of J. Cardoso, SA company, is, ensuring the customer satisfaction through the implementation of the strategy defined by the firm's partners.

 

VALUES

 

The values of J. Cardoso, S.A. company are:

 

• Principle of Quality;
• Principle of Food Security;
• Principle of Social Responsibility;
• Principle of Environmental Responsibility;
• Principle of Economic Sustainability;
• Principle of Competence and Credibility;
• Principle of Legality;
• Principle of Integrity.
 

VISION

 

The J. Cardoso S.A. company want to be:

 

Being recognized as a benchmark company in the market through excellence in service quality, infrastructure and human resources.
 

POLICY

 

Focus on quality by adopting best practices consistent with all applicable requirements, including laws and regulations;

 

Ensuring adequate levels of efficiency and productivity, using the upgrading of services and implementation of innovative instruments;

 

Increase the cooperation between our company and economic agents;

 

Meet the customers’ requirements in order to provide the satisfaction and loyalty;

 

Encourage the involvement and participation of all employees in training, motivating and encouraging their recovery;
 

Interact with the market in a dynamic and proactive way, in order to promote the relationship with partners / suppliers;

 

Ensuring and improving the effectiveness of the Quality Management System.

 

STRATEGIC OBJECTIVES


a) Provide a quality customer service, having a purpose:

 

• Improving the qualification of employees;
• Promote the teamwork;
• Develop customer satisfaction surveys;
• Ensure the resources necessary for the proper functioning of the company;
• Increase the degree of overall satisfaction of service.

b) Develop Benchmarking actions, with the purpose:
 

 

• Train employees for the use of benchmarking techniques;
• Encouraging the exchange of experiences with other companies;
• Ensure access to advisory services;
• Increase the Quality service.


c) Encourage cooperation with other entities (Public / Financial), with the purpose:
 

 

• Obtain specialized and technical assistance (Public / Financial);
• Get funding support through the Regional / National / European Community (public entities);
• Get financial resources (Financial Institutions).


Fale connosco:

Siga-nos:

    

Partilhe:

Bookmark and Share

 

Cardoso Madeira Hotels © 2011 - All rights reserved - Developed by Alencastre.net - Powered by DynamicWeb